FAQ

Your goods will be stored at any of the facilities in our network chosen by you, or as per the offer chosen by you. However, no matter which facility you use, your goods will remain protected. We have dedicated security guards on premises, CCTV camera monitoring, controlled access and pest control every 15 days to ensure safety of goods at our facilities. Please refer to specific facility-related information on our website for further details related to infrastructure.

It's very easy to retrieve your goods. All you have to do is log into your account on Storage House.in and place a request online. You will be asked to specify the number of items and identify the items for smoother execution of your request. You can choose any re-delivery address in the same city: home, office, or your mother’s home. You can choose a date from the available options on the online calendar. We will drop the goods back to you on that date. However, there might be delays due to route planning. In that case, you have the option to organize a pickup of your goods from the storage facility.

We provide an Inventory Form to you at the time collecting your goods, a detailed inventory of goods being sent into storage will be stored with us. That list will be available with Storage House facility.

Whenever you want to check what’s in storage, you can mail us for request of your list with your Customer ID as per your requirement.

Please note that we do NOT accept any items into storage without a signed inventory list.

If you come to our facility and pick up your goods, it will cost you nothing at all. For deliveries to your doorstep, Storage House has a simple fee for returns:

We are very, very careful with your goods. We take care of them the same way you would care for them in your home, even more so.

The most common dangers to goods are from fire, water, theft and pests/ rodents. For each of these, elaborate preventive measures have been taken:

• A visit every 15 days by pest-and-rodent control personnel

• CCTV cameras on entry/exit points to monitor movement of goods

• Dedicated security guards for the storage facility

• Fire prevention mechanisms

• Barcode on every item/ box to ensure easy tracking and identificationThe highest chances of damages are during transit and handling. Our teams are trained to handle things carefully, but despite all precautions, if we do still damage an item/ lose a. box, we will try our best to be fair in our settlement. You can fill up our Claim for Damage to Goods form and provide the necessary supporting documents for evaluation of your claim.However, please note that our liability is limited to:

  • Rs 140 per box for documents

  • Rs 140 per box for used household items inside a box, such as clothes, books, etc.

  • In case of other household items which are not inside a box, the value of item declared at the time of check-in, or the rental paid for that item till the date of damage, whichever is lower. In case only the value of consignment is provided at the time of check-in, then our liability will be limited to the proportionate rental paid for that particular item during the tenure of storage

We can also organize additional insurance from a reputed company, such as National Insurance Company, for your goods for additional charges. However, please note that Storage House takes no liability for replacement of goods in case of damages.

• Books PlanBox Dimension: 17 inches (L) * 14 inches (W) * 12 inches (H)Volume - 1.65 cubic feetFor items <1 feet in length or width, but weigh a lot when put together, such as books, photo albums, CDs, etc. Each box can fit about 35-40 normal-sized fiction books. So you can fit an entire bookcase in about five such boxes.

• Clothes PlanBox Dimension: 18 inches (L) * 16 inches (W) * 18 inches (H)Volume: 3.0 cubic feetFor items that are slightly bulky, such as sweaters, jackets and duvets. Each box can fit about 25-30 thick sweaters; 10-15 jackets and 8-10 duvets. You can fit the contents of an entire linen cupboard in about 5 such boxes.

• Linen PlanBox Dimension: 24 inches (L) * 18 inches (W) * 24 inches (H)Volume: 6.0 cubic feetFor items <2 feet but larger in volume, such as folded quilts and blankets; a bedside lamp with shade, etc. You can fit about 3-5 air-filled single quilts; or about 3 double-bed mink blankets in each box.

We typically advise client to keep the weight of a packed box around 12-16 kgs. This prevents damage to the box in the long run.

You will be billed monthly in advance, just like house rent. You can mail us to view your previous invoices and make payments using credit/ debit cards, Net Banking, or any other medium offered by our payment gateway PayU/ PayTM. You also have the option of opting to leave Standing Instructions on your Savings Bank account. Clients also have the option of availing a cash discount by paying in advance for 6 months or 12 months through their Storage House account.

You can ask for packing paper with your boxes in case you are concerned about dust. However, if you really want to use a plastic lining, please go ahead. It’s important that you rest assured about your stuff.

Storage House does not accept sealed boxes or locked trunks/ suitcases. This is done to ensure that items from the illegal list do not find their way into storage. You can, however, tape up your box once the Storage House team has inspected the contents and verified them against the inventory list provided by you.

Cheques, DD, Online transfers, Online payment, Payments through Card or cash.

No, we rent on a month-to-month basis unless the customer requests otherwise.

You can get in touch with our management team for assistance. Note: We don’t store Gold or silver ornaments, Liquids, explosives, flammable liquids, toxic materials and perishables.

You can pay in person, mail a cheque or DD or make a payment through our website. You may also sign up to have payments automatically deducted from your credit card/savings/checking account monthly.

Storage House charges 1-month deposit for security purposes and no administrative fees are charged.

Yes, Storage House offers parking for cars and other vehicles. Browse Automobile storage for more details.

Storage House offers multiple levels of security to protect your belongings. Levels of security can range from 24x7 Security to Bio-metric controlled access to storage rooms, and may also include round the clock CCTV video monitoring, perimeter fencing and intercom and alarm systems.

Sure, Although we use biometric access to protect against theft of goods, please feel free to tape up your box if it makes you more comfortable.

Send us an email anytime at service.storagehouse@gmail.com. Or call us at our working hours at 080-41674599 we would love to help you reduce the clutter in your home!